FAQ

We, at Founders, believe that our intense commitment to service makes a positive difference in our customer’s world. It’s both an honor and a privilege when called upon to handle a critical logistics challenge by our clients & we rise to the occasion!

FAQ

We, at Founders, believe that our intense commitment to service makes a positive difference in our customer’s world. It’s both an honor and a privilege when called upon to handle a critical logistics challenge by our clients & we rise to the occasion!
What makes Founders Logistics Unique?
Founders Logistics is a great mixture of experienced logistics professionals, from different business sectors, that understand the complexities of a time critical market. We are able to evaluate a critical shipment from our customer’s perspective and build a solution that’s customized. This coupled with our sensor based technology allows for full visibility of your shipment from inception to delivery.
What types of transport services do you offer?
Founders offers a full array of services both domestically and internationally. Our 24/7 operation managers can assess your needs and provide options based on your pocket as well as delivery expectation.
How do I check the status of my shipment?
In a world of instant gratification, having data at your fingertips is critical. Although with technology driving most of world, data is only as good as who enters it.

At Founders Logistics, it’s our pleasure to provide you with up to the minute status of your shipment. Our 24hr hour team monitors each leg of a shipment to avoid delays. We do this through the standard methods – although we also believe in calling to ensure the data received is accurate before we pass it on.

How quickly can my shipment be delivered?
Speed and accuracy are the two components that we strive to hit 100%. It starts with the speed that a customer call is answered and continues throughout each milestone until delivery.
  • AIR & SPACE 28% 28%
  • FASHION 40% 40%
  • SEMICONDUCTOR 32% 32%
  • AIR & SPACE 28% 28%
  • FASHION 40% 40%
  • SEMICONDUCTOR 32% 32%

HOW FAST IS FAST?

Being the fastest in the logistics world doesn’t always mean the best.  An inexperienced team may think so….but when you’re home grown in this industry, there are several components that need to be seriously considered to ensure success.

Time critical shipments require an intelligent approach to building a solution.  Speed, Predicatability, Accuracy–hitting the target each time is where Founders Logistics offers the value.  Our clients know logistics–trying to beat a flight arrival by 5 minutes when routing through various hubs is not smart logistics–and our clients know it and that’s why we are a trust vendor to their operations team.

CONTACT

HOW FAST IS FAST?

Being the fastest in the logistics world doesn’t always mean the best.  An inexperienced team may think so….but when you’re home grown in this industry, there are several components that need to be seriously considered to ensure success.

Time critical shipments require an intelligent approach to building a solution.  Speed, Predicatability, Accuracy–hitting the target each time is where Founders Logistics offers the value.  Our clients know logistics–trying to beat a flight arrival by 5 minutes when routing through various hubs is not smart logistics–and our clients know it and that’s why we are a trust vendor to their operations team.

CONTACT
What happens if there’s weather delay?
A torrential rain storm has easily delayed a shipment both on the ground and in the air. Our technology is linked with global weather apps so there are no surprises.
Does size matter?
Size matters not! And neither does value or the weight of a shipment. We have several service options to use when transporting a large piece of equipment or a 1 oz bolt….in this case, it’s the deadline we focus on that builds the method of transport.
What if I guess the weight of my shipment?
No problem, we re-weigh each shipment.
What is dimensional weight?
Just think of a huge bag filled with cotton balls…weighs nothing although takes up a lot of space. That’s an easy way to explain dim weight when calculating the costs of a shipment.
What payment options do I have?
We accept the standard forms of payment including checks, ACH, Wires and credit cards.
Who should I contact with questions about an invoice I received?
Our accounting team can always be reached at accounting@founderslog.us
CONTACT US
844-817-2005
EMAIL
CONTACT US
844-817-2005
EMAIL